Refund policy

Refund policy

You have 14 days from the day you receive your order to cancel your purchase and return it, for any reason. This is your legal right of withdrawal under EU law.

How to return an item
1. Email us at hello@pretty-af.com within 14 days of delivery with your order number and the item(s) you're returning. We reply within one working day and confirm the return address. Please register every return before you ship it so the warehouse can match your parcel to your order.
2. Send the item back within 14 days of telling us, using a tracked courier (UPS, FedEx or DHL). We can provide a return label, with the cost deducted from your refund, or you can use your own courier. Regular postal-service parcels can't be processed by the warehouse.
3. Items must be unworn and unused, with all original tags, labels, boxes and packaging intact. We may reduce the refund if an item has been handled beyond what's needed to check its nature, characteristics and fit.

Refunds
We refund the item price and the standard delivery charge you paid within 14 days of receiving your return, to your original payment method. If you chose express delivery, the extra cost of express over standard delivery isn't refunded. Return shipping costs are paid by you.

Returns from outside the EU
Any customs duties or taxes charged on the return shipment must be covered by you before a refund can be processed. Import duties you paid on the original delivery are set by your local customs authority, and we can't refund them.

Damaged, faulty or wrong items
If something arrives damaged, faulty or not what you ordered, email us with photos, ideally within 48 hours of delivery. We'll arrange a replacement or a full refund, including all shipping costs. This doesn't affect your legal rights: every item is covered by the statutory guarantee of conformity for 3 years from delivery.

Exchanges
We don't do direct exchanges. Return the item for a refund and place a new order for the size or style you want.

Contact
hello@pretty-af.com